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Consumer Affairs Advocate

Category: Consumer and Passenger Affairs
Consumer Affairs Advocate

Overview
Consumer Affairs Advocates assist the Director of Consumer Affairs by fielding passenger
complaints and ensuring timely handling and escalation.

Key Responsibilities
Receive and log passenger complaints.
Refer cases to appropriate railroad contacts or internal leadership.
Support preparation of reports for leadership.

Qualifications
Strong interpersonal and communication skills.
Empathy and problem-solving ability.
Detail-oriented and reliable.

Time Commitment
~4–6 hours per month.

Volunteer Benefits
Hands-on role supporting passenger advocacy.
Experience in customer engagement and issue resolution.
Contribution to systemic change in passenger services.
Professional experience and references.

Should be a Rail Passengers member or prepared to join Rail Passengers to participate. To
apply, send a resume, clips/links and a cover letter by email to [email protected].

"I wish to extend my appreciation to members of the Rail Passengers Association for their steadfast advocacy to protect not only the Southwest Chief, but all rail transportation which plays such an important role in our economy and local communities. I look forward to continuing this close partnership, both with America’s rail passengers and our bipartisan group of senators, to ensure a bright future for the Southwest Chief route."

Senator Jerry Moran (R-KS)
April 2, 2019, on receiving the Association's Golden Spike Award for his work to protect the Southwest Chief