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Dining with Amtrak’s Diner Lite

Thursday, January 17, 2008

Last month, I highlighted offerings from Amtrak’s improved Simplified Dining Service menu, which applies to most long-distance routes.  The Lake Shore Limited is not one of them.  In September, facing a crunch in Heritage Dining Car availability, Amtrak pressed into service the first of its converted former Amfleet II Lounge cars, now Diner Lite cars.  The serving counter area is now flanked by steam tables and a large reefer; the disused smoking lounge was removed in favor of more seating, and a Steward’s office was installed.

I just arrived into Chicago on train 49 from New York, and had the opportunity to sample the Diner Lite offerings for the first time.

As you can see, half of the tables in this car have the view impeded due to misalignment with the windows, while half are properly aligned.  The misaligned side is the one with the Steward’s office.  As well, the table numbers were hand-written above each table, a very tacky touch.

This is the “good” side; note the far table being used for storage.

Modified serving counter, now diner galley.

Beverages Menu

All-Day Menu

Appetizers Menu

Dinner Entrees Menu, with slightly lower prices and less selection than in regular dining cars.

Dinner service was passable given the limitations of the setup.  The spring rolls were prepared surprisingly crunchy, and the Salmon Filet with rice, corn, and beans was served piping hot.  However, the salmon was somewhat rubbery and very salty, and could’ve used more diverse seasoning.  It was served on a cheaper-looking plastic plate than usual that did not have the Amtrak logo.

Breakfast Menu

Breakfast was of sub-par quality: The Southwestern Omelet was not an omelet at all, but a spongy crescent of egg with a hard layer of cheese congealed on top, with “Southwestern” toppings served on the side in a cup.  Everything, from the eggs, to the bland potatoes, to the turkey sausage and even the croissant, were all rubbery and tasted microwaved.  If this meal was supposed to be prepared in a convection oven, it certainly was not done properly.  I also noted that beverages do not appear on the menu to be included with breakfast as they customarily are (though I was not charged for my coffee and juice).

Amtrak claims that the Diner Lite setup on the Lake Shore is temporary and that Heritage diners will return once the maintenance situation has stabilized.  I certainly hope that’s the case.  As the only daily train between New York and Chicago, this is supposed to be one of Amtrak’s key routes, but the current level of service does not live up to that expectation.  I give Diner Lite service a D for ambiance and a C for food quality.

--Matthew Melzer

Posted by NARP | (4) Comments


Next entry: Amtrak, Unions Come to tentative agreement, No Strike Jan. 30 Previous entry: Presidential Emergency Board Recommendations

Comments


The snack bar on the Pennsylvanian and vending machines in Pittsburgh station (where ex-Three Rivers passengers cool their heals) looks more appetizing and a better value for the dollar. At least you get a square meal west of Pittsburgh. I do miss the midnight snacks on 40/41. The Pittsburgh OBS crew base was a good thing they had going. Too bad Chicago Union doesn’t have a food court that caters to non-METRA commuters. There isn’t any more fluff in the timetables about early boarding and dining on 48 anymore either. The Penn Central has returned.

Comment by Joe M. Versaggi  on  01/17  at  02:01 PM


That “omelete” is laughable!  What are the chances of Amtrak including the apple sausage on this route in addition to 91?  That was scrumptious!

Comment by Elizabeth Shapiro  on  01/17  at  09:36 PM


Matt,

You mention the consist of the CNO and state that this type of diner is for this amount of equipment.  My question is this:

Is this short consist the result of insufficient equipment to provide more, or is it because there is no demand.  You just attended a meeting in NO about a train for which there is considerable demand (east of New Orleans, though evidently we were written off) but evidently no equipment.

J. H. Sullivan
NARP Member

Comment by Jerry H. Sullivan  on  01/21  at  06:25 PM


Perhaps there would be enough equipment if Amtrak did not store or sell off dining cars because they have the wrong stripes on the outside?  Stopping major overhauls and creating artificial equipment shortages is getting pretty annoying for some passengers. 
First, there weren’t enough Superliners in 2002, so the Cardinal converted and went tri-weekly.  The same applies for the Sunset. 
Then the equipment froze up and the Boston section of the Lakeshore became a stub train with no sleepers, “temporarily.” That was in 2003. 
After that, the Sunset was lobotomized to the east, “temporarily.” Now it cannot be restarted due to equipment shortages. 
Later, the crew dorms for eastern trains stopped getting their biennial inspections and maintenance and were removed from service when their FRA inspections lapsed.  Why don’t you have enough sleeper space?  Could it have something to do with the first six to eight bedrooms being used for crew quarters?
I guess it costs too much to run trains with Sightseer Lounges out west, and nobody chooses to care about a simple amenity like that.  Nobody looks out those windows, so why bother putting the car in the consist, let alone keeping the windows clean?  What is happening to all these cars they have pulled from service?  Is there such a shortage of Sightseers that you can’t run them anymore and instead just put them in the lot out back to rust to the rails? 
Now, some Heritage dining cars are having these inspection periods lapsed and not renewed because nobody wants to get around to it.  Besides, it’s a great excuse to force-try Diner Lite, which none of the passengers want but is being forced down their throats because, well, it still beats flying, and we should be happy the trains are still running.  After all, we’ve demonstrated cost savings in those critical areas. 

The Lakeshore Limited used to run with six coaches, a full diner, four sleepers, a true crew car, and one or two lounges/sightseer cars, and over 400 (paying) passengers aboard.  Now, the shell-of-a-train is down to one baggage, two or three sleepers, a lounge car, another, slightly different lounge car, and three or four coaches.  I do not understand how all these ridership gains going on over the past five years can happen if there are not nearly as many seats and accomodations available.  As much as people tend to point the finger at the maintenance forces, I believe that they are doing the best job they are allowed to do.  I agree it is nice to see a two engine, eight car trainset able to make up hours of delay time en route as it runs a schedule designed for a heavier train, but when is the managerial side of Amtrak going to start behaving as if they WANT to run trains again?  Every year, the budget shows up and it is divided into operations and maintenance.  When is maintenance going to get a decent slice of the pie and actually be able to keep up with demand?  It’s raining/snowing/windy outside/somebody sneezed, call the buses! 

I guess we should be punished for not getting in the car and driving.  After all, gas is cheap, energy is unlimited, and railroads are a thing of the past.

Comment by J. D. Oswald  on  02/17  at  11:30 AM




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